Shipping Policy
BASIC TRANSPORTATION POLICY
We have warehouses in most of the countries, The product will be generally shipped from your country.
During workday(Mon to Fri), the order will be processed by confirmation email within 1-3 working days.
Orders on weekend(Sat and Sun) will be processed on Monday.
If you need an urgent delivery, please send us an email before ordering to check if there are Expedited Shipping service options in your area.
In order to ensure that your package is sent correctly and received in time, we hope that you can ensure that the address entered is correct when filling in the address, including the correct name, phone number, street number, building, or apartment number.
Note: PO box is not acceptable as a recipient address.
For express delivery, timely delivery is very important. If the address information provided is incorrect at the time of purchase, we are not responsible for the return, loss, and delivery of incorrect goods.
We provide free shipping* including DHL, USPS and UPS, and Amazon logistics. We do not accept designated express delivery, but we will choose the best transportation method according to your actual location, please rest assured.
*Free shipping for orders over $59.99
Order below $59.98 will charge an $8.99 shipping fee
Expedite shipping, depends on the situation.
After payment is completed, we will ship it within (3-5) working days. If the item is out of stock, we will notify you by email and indicate the delivery date.
After the order is shipped, you will receive an email with tracking information. After the order has been paid, please pay attention to check your e-mail, we will send a confirmation e-mail for the shipment of the goods.
Finally, when you receive the item for the first time, you should check the integrity of the package and pay attention to whether it is damaged.
If it is damaged, you need to check whether the item is in good condition and contact us as soon as possible.
If you have any questions, please contact support@fwfxfamily.com